Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors, enquiries@candles.co.uk, before placing an order with us. These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Candles.co.uk for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete in original packaging, in perfect condition and unused. Please refer to our Returns Policy page for further details.

Payment and Taxes

We accept online payment in a secure environment, namely SagePay. All transactions are shown in Pounds Sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in Pounds Sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer and Limitations of liability

While Candles.co.uk uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Candles.co.uk will not be responsible for any errors or omissions or for the results arsing from the use of such information. While Candles.co.uk takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Candles.co.uk will not be responsible or liable for your use of any other websites which you may access via links within this website. Candles.co.uk does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Candles.co.uk.

Our Details:

Candles.co.uk
Ash Tree House
Poolbridge Rd
Blackford
Somerset
BS28 4PA
United Kingdom

Tel: +44 (0) 845 260 8220
Email: enquiries@candles.co.uk